Where can I buy tones?

tones are sold exclusively at tones.co.

What happens when a product sells out?

Don’t worry, we want your kids in tones too. We are doing everything we can to restock soon!

What is your size range?

Our boy's and girl's sizes range from 12/18 months to 12.

Are your products true to size?

We recommend selecting the appropriate size based on your child's age. If your child falls between sizes, we recommend sizing up.

Will there be more colors in the future?

Stay tuned!

What materials do you use?

We sourced yarns and materials from around the world that meet strict quality standards. From long soft staple cottons with some added stretch for comfort, to beautiful blends of nylons. For more information or any questions, please refer to your favorite style to read the fabric tab or send us an email.

How should I care for my tones?

To give your tones proper love, please read the care label in the garment. It’s safe to say that for now, all products are safe to machine wash on gentle & tumble dry on low. We prefer to air dry our tones, but the choice is yours.


Where is my order?

Once your order is placed, please allow 2-4 business days for it to be packed and shipped from our warehouse. Upon shipment, you will receive an email with tracking information where you can track your order further.

How long does it take for my order to ship?

We offer three shipping Economy Shipping, Standard Shipping, and Express Shipping. For Economy shipping, please allow up to 7 business days from when your order is shipped.  

Please note that shipping times to Hawaii and Alaska may be extended.  

Additionally, it is important to note that carrier times can be longer during the holiday season due to increased shipping volumes. We appreciate your understanding and patience during this busy time.  


If you have any specific concerns about the delivery of your order, feel free to reach out to help@tones.co


How much does shipping cost?

We offer three shipping rates on all orders: Economy Shipping at $7, Standard Shipping at $20, and Express Shipping at $30. All orders $120 + ship for free via economy shipping. 

Do you ship internationally?

At this time we do not offer international shipping.


How much does return shipping cost?

A $3 return shipping fee will apply. 

What is your return policy?

All orders can be returned within 60 days of delivery for a refund or store credit. A $3 shipping fee will apply.  


Products must be returned unworn and unwashed, in their original condition. We reserve the right to refuse the returns that show signs of wear or do not meet the criteria above.  

 Products marketed as Final Sale cannot be returned.  

 To start a return, please go to www.tones.co/returns

What is your holiday return policy?

All orders purchased between November 25th - December 18th may be returned through January 15th, 2023.

Products must be returned unworn and unwashed, in their original condition. We reserve the right to refuse returns that show signs of wear or do not meet the criteria above.

Products marketed as Final Sale can not be returned.

Can I return my item?

Please refer to our return policy to see if you can return your item. To start a return, please click here.

Can I exchange my item?

At this time, we are offering exchanges for the same items within 60 days from delivery. Exchanges are only accepted for items in their original condition, unworn, and unwashed. To start an exchange, please go to start a return We want to inform you that all items purchased during our sale events are final sale and cannot be exchanged. We appreciate your understanding. If you have any questions about sizing or product details, please contact help@tones.co


When will I receive my refund?

Once we receive and process your return you will receive a refund of the outstanding balance to the payment method used at checkout. Depending on your banking institution, processing of your refund may take up to 2 business days. 

If returning at a Return Bar, your refund will be initiated immediately but can take 3-5 business days to post to your account. 

How does instant credit work?

Upon completing your return through our returns page, you will receive an instant credit code. You may use this code towards future purchases on our website upon checkout. Once we receive shipping confirmation of your return from the carrier, the outstanding balance of your instant credit will be refunded through the payment method used at checkout. Depending on your banking institution, processing of your refund may take up to 2 business days.

Where do I find the Return Bar once I arrive at the Drop off Location? 

The Return Bar is usually at the cash register. If you have any issues, ask an employee at the location and they will help guide you to the return bar. 

Do I need a box and shipping label to return in-person?  

No! Just bring the items you’re returning or exchanging – and your QR code.


What is sezzle?

Sezzle is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. To learn more about Sezzle click here.

What payment options do you take?

We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped.  

You can also choose to pay with Shop Pay, Klarna, PayPal, Apple Pay, or Google Play.y, or Google Pay.

How do I track my order?

Upon shipment, you can track your order with the link provided in the email confirmation. Please allow 2-4 business days for your order to be packed and shipped from our warehouse.

My package is lost, what should I do?

Please contact us if you have not received your delivered order or it has been lost in transit by the carrier, and we would be happy to assist.

Do you offer a military discount?

Yes, we are happy to offer a military discount. Please use this link to generate your discount code.


How can I contact tones about press related inquiries?

For press inquiries, please contact press@tones.com.

Do you have an affiliate program?

tones affiliate program is invite only at this time.

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