Shipping Policy

• Please allow 2-4 business days for your items to be processed before shipping.
• All orders $120+ qualify for free shipping.

Returns Policy

• We offer a 60-day guarantee on all orders within 60 days of delivery for a refund. Returns are free for all orders at any of our Return Bars and drop-off locations. Returns by mail will have a $3 return shipping fee. Please feel free to reach out to help@tones.co  you have any questions or concerns about returning your product, we are happy to help!  
• To see locations available for drop off, initiate your return, and select “Drop Off.” 
• Products must be returned in their original condition, unwashed and unworn. We reserve the right to refuse returns that show signs of wear and/or do not meet the criteria above.  
• Products marketed as Final Sale cannot be returned.  

How To Send in your Return/Exchange 

 In person with Happy Returns  

• Find a location near you. Thousands of Return Bar locations nationwide.  
• Box-free, label-free contact-free. 
• Refunds issued within 24 hours may take 3-5 business days to post to your banking institution.  
• If a non-eligible item is dropped off with your products, please allow an additional processing time of 2-3 weeks.  

 Via Mail  

• Package item(s) at home. 
• $3 return label will be provided. 

• Send via UPS/FedEx 

Start your return here: Start Return

Refunds 

• Once we receive and process your return you will receive a refund of the outstanding balance to the payment method used at checkout. Depending on your banking institution, processing of your refund may take up to 2 business days.  

Exceptions 

• In the event that you have mistakenly returned an item to tones that was not purchased from tones, please contact help@tones.co via email as soon as possible. While we will attempt to assist you with locating and recovering the non-tones item, tones cannot be held responsible for replacing, returning or otherwise compensating you for an non-tones items that you may have accidentally sent to tones.