• FREE SHIPPING ON ORDERS $120+

  • 14 DAY GUARANTEE AND FREE RETURN OPTIONS

SHIPPING & RETURNS

Shipping Policy

  • Please allow 2-4 business days for your items to be processed before shipping.
  • All orders $120+ qualify for free shipping.

    Returns Policy

    • We offer a 60-day guarantee on all orders within 60 days of delivery for a refund. Returns are free for all orders at any of our Return Bars and drop-off locations. Returns by mail will have a $3 return shipping fee. Please feel free to reach out to help@tones.co  you have any questions or concerns about returning your product, we are happy to help!  
    • To see locations available for drop off, initiate your return, and select “Drop Off.” 
    • Products must be returned in their original condition, unwashed and unworn. We reserve the right to refuse returns that show signs of wear and/or do not meet the criteria above.  
    • Products marketed as Final Sale cannot be returned.  
    Click here to start a return: Start Return.

     

    How To Send in your Return/Exchange 

     In person with Happy Returns  

    • Find a location near you. Thousands of Return Bar locations nationwide.  
    • Box-free, label-free contact-free. 
    • Refunds issued within 24 hours may take 3-5 business days to post to your banking institution.  
    • If a non-eligible item is dropped off with your products, please allow an additional processing time of 2-3 weeks.  

     Via Mail  

    • Package item(s) at home. 
    • $3 return label will be provided. 
    • Send via UPS/FedEx 

     

    Start your return here: Start Return

       

      Refunds 

      • Once we receive and process your return you will receive a refund of the outstanding balance to the payment method used at checkout. Depending on your banking institution, processing of your refund may take up to 2 business days.  

       

      Exceptions 

      • In the event that you have mistakenly returned an item to tones that was not purchased from tones, please contact help@tones.co via email as soon as possible. While we will attempt to assist you with locating and recovering the non-tones item, tones cannot be held responsible for replacing, returning or otherwise compensating you for an non-tones items that you may have accidentally sent to tones. 
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